Assessmentof Patient's Satisfaction Regarding Labor and Delivery Services at Tertiary Care Hospital

Abstract

Objective: To assess the patient's satisfaction regarding labor and delivery services at tertiary care hospital.
Material and Methods: This hospital based cross sectional study was conducted in postnatal ward of Bahawal
Victoria Hospital Bahawalpur. Data was collected using preformed, structured questionnaire from 326 women.
Data was entered and analyzed using SPSS version 21. Frequencies and percentages were calculated for quali-
tative variables and dimensions of satisfaction. Chi-square test was applied to assess the statistical relation
between the defined dependent and independent variables. P value < 0.05 was considered as significant.
Results: The proportion of women having very good level of satisfaction was 27.3% while 17.2% had satisfac-
tory level of satisfaction, 34.7% had privacy issues, 57% waited too long to see the doctor. Satisfaction of the
respondents was not significantly associated with age of the respondents (p= 0.383) Variables including
mother's education (p = 0.008), monthly family income (p = 0.021), family type (p = 0.000) and parity status
(p = 0.000) were statistically associated with women's satisfaction.
Conclusion: Healthcare professionals need to understand the expectations the mothers have and provide care
that is consistent with those expectations. Health system should be devised to increase maternal satisfaction
with health organizations and provide maternal-friendly services.

Key words: Patient satisfaction, obstetric health care, labor, intrapartum care, service quality.